Sapphire was concerned about its inability to track communications with clients, prospects and customers and other data elements that affected the textile company’s workings. This was a problem due to the fact that Sapphire is a company that requires high-level industry specificity.
To combat these issues, the company employed Mansha Brothers’ vertical solutions. This has benefited the company in the following ways:
- Client contact information can be tracked
- Communications with clients and prospects can be maintained and kept on record
- The burden of development is removed from the user
- The customer receives a product that is in accordance with their demands and requirements
This has had a positive impact on the communications and interactions between clients and the company’s workforce. Along with this, customer satisfaction is guaranteed, too. This is due to the fact that customers are provided with products that match their demands.