Being a money exchanging company that deals with international and local clients, on a daily basis, Ravi Exchange was in need of solutions that were specific to the industry.
Mansha Brothers provided the company with vertical solutions which benefited the company in the following ways:
- Interactions with customers were improved
- It is easier for the company to manage client contact information and communications
- Data elements are easier to track
Industry-specific solutions have made it easier for customers to communicate with the company because they feel as if though the company is speaking ‘their’ language. Communications between clients and the vendor can be tracked to avoid inefficiencies, inconveniences and delays.