Being a large hospital and one that has dealt with various epidemics and outbreaks, Mayo Hospital was in need of a communication system that would minimize disruptions and improve communication inside and outside of the organization.
PABX phones proved to be very beneficial and effective for these purposes, in the following ways:
- The call waiting feature made it easier for staff members to switch calls in times of emergency and to prioritize their calls according to the issue(s) at hand.
- Customers can interact with the company’s host system & service inquiries.
- Predictive/auto dialling helps save time and costs that would otherwise be spent on post-aids and paper to record numbers.
- Call Blocking has enabled the organization to deal with disruptions in an effective manner.
These are just some, of the many, benefits that Mayo Hospital enjoys due to PABX phones. In addition to this the hospital can deal with emergencies and crisis in an effective manner, too.